Shipping/Pickup Information
Shipping
We are excited to offer shipping services for our delicious gluten-free products! Here’s some important information about our shipping process:
Delivery Area: We currently deliver our products within the United Arab Emirates (UAE) only. We apologize for any inconvenience caused to our international customers.
Order Placement: To place an order for shipping, simply visit our website and browse through our delectable gluten-free treats. Select the items you desire and proceed to checkout. During the checkout process, you will be prompted to enter your shipping address details.
Delivery Timeframe: Once your order is placed, our dedicated team will carefully prepare and package your gluten-free goodies. Depending on your location within the UAE, you can expect delivery within 2-5 business days. Please note that delivery times may vary during busy periods or holidays.
Shipping Fees: Shipping charges will be calculated based on the destination address. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
| Emirate | Days of Delivery | Min Order | Delivery Charges |
|---|---|---|---|
| Dubai | Every day | AED 100 | 15 |
| Sharjah | Every day | AED 100 | 40 |
| Abu Dhabi | Every day | AED 100 | 40 |
| Al Ain | Every day | AED 100 | 40 |
| Ajman | Every day | AED 100 | 40 |
| RAK | Every day | AED 100 | 40 |
| Umm Al Quwain | Every day | AED 100 | 40 |
| Fujairah& East Coast | Friday & Saturday | AED 100 | 50 |
Pickup
If you prefer to pick up your gluten-free treats in person, we offer a convenient pickup option. Here’s what you need to know:
Location: Our bakery is located Dubai Silicon Oasis, Icon Tower, Shop 4. You can find the exact address and directions on our website.
Ordering for Pickup: To order for pickup, please contact the team via WhatsApp on +971 58 655 5847
Confirmation and Timing: Once your order is confirmed, our team will prepare your gluten-free treats fresh for pickup. We strive to have your order ready at the specified date and time, ensuring a seamless pickup experience.
Identification and Payment: When you arrive at our bakery for pickup, please provide your order confirmation details or any identification required. You can then proceed to make the payment in person if it hasn’t been completed online.
Please note that our bakery’s operating hours for pickups may differ from our regular business hours, so kindly contact us for the most up-to-date information.
Should you have any further questions regarding shipping or pickup, please don’t hesitate to reach out to our friendly customer support team. We are here to assist you and ensure you receive your gluten-free treats in the most convenient way possible!
International Wholesale Export
We are pleased to offer a wholesale export option for our gluten-free products, allowing you to share our delicious treats with customers outside the United Arab Emirates (UAE). Here’s what you need to know:
International Wholesale Orders: If you are interested in placing a wholesale order for export, please contact our dedicated team. They will guide you through the process and provide you with the necessary information to facilitate the export of our gluten-free products.
Minimum Order Quantity: We have a minimum order quantity requirement for wholesale export orders. Our team will provide you with the specific details regarding the minimum quantity and any other requirements.
Export Documentation and Requirements: Exporting our products to other countries may involve specific documentation and compliance with local regulations. It is your responsibility to understanding the export requirements and provide any necessary documentation, such as certificates of origin or health certificates.
Shipping and Logistics: We work with trusted shipping partners and logistics providers to ensure the safe and timely delivery of our gluten-free products. Our team will connect you with the shipping companyor you may prefer to conduct such arrangements with your relevant service provider.
Pricing and Payment: Wholesale export pricing may vary from our regular retail prices due to factors such as volume and shipping costs. Our team will provide you with the wholesale pricing details and discuss the available payment options.
Please note that wholesale export orders require sufficient lead time for processing, preparation, and shipping. We recommend contacting our team well in advance to discuss your requirements and ensure a smooth export process.
For further inquiries or to initiate a wholesale export order, please reach out to our team. We look forward to serving your wholesale needs and sharing our gluten-free delights with customers around the world!